Terms of Service

Welcome to Web Savanna (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our hosting, domain registration, and related web services (“Services”). By using our website or purchasing any service, you agree to these Terms in full. If you do not agree, you must immediately discontinue use of our services.

1. Introduction

Web Savanna provides digital infrastructure for website hosting, domain registration, and server management. Our goal is to deliver secure, fast, and reliable hosting solutions. We reserve the right to modify these Terms at any time without prior notice. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Eligibility and Account Responsibility

To use our services, you must be at least 18 years old or the age of majority in your jurisdiction. You are responsible for maintaining the confidentiality of your account information, including your login credentials. Any activity performed through your account is considered authorized by you.

3. Use of Services

You agree to use our hosting services for lawful purposes only. Prohibited activities include but are not limited to:

• Hosting or distributing illegal content, including copyrighted material without permission.
• Spamming, phishing, or sending unsolicited bulk emails.
• Using the server for crypto mining, botnets, or excessive resource abuse.
• Attempting to hack or disrupt other users’ websites or our server infrastructure.

Violation of these conditions may result in account suspension or permanent termination without refund.

4. Service Availability

We strive to maintain 99.9% uptime for all hosting services. However, occasional downtime may occur due to maintenance, upgrades, or circumstances beyond our control. Web Savanna is not liable for any losses or damages resulting from service interruptions.

5. Bandwidth Policy (Unmetered vs Limited)

We offer different hosting plans, each with specific bandwidth allocations. Understanding bandwidth usage is essential:

5.1 Limited Bandwidth: Plans labeled with a fixed bandwidth (e.g., 10GB/month) include a set data transfer limit. Exceeding this limit may lead to temporary service suspension or additional usage fees.

5.2 Unmetered Bandwidth: “Unmetered” means we do not set a specific data cap for your website’s monthly data transfer. However, it does not mean “unlimited resources.” The usage remains subject to our Fair Use Policy and the physical capacity of the hosting server.

Under unmetered hosting, you may use as much bandwidth as your hosting environment and hardware resources allow, provided it does not negatively impact other customers on the shared network. Activities that consume excessive server resources (such as file sharing, video streaming, or heavy downloads) may be limited or restricted if they disrupt normal server performance.

Web Savanna reserves the right to throttle, suspend, or terminate any account that violates fair usage or causes strain on network infrastructure. “Unmetered” aims to provide flexibility — not infinite data usage.

6. Payments and Billing

All payments for services are due in advance. Pricing is displayed in your selected currency and may vary due to exchange rates or promotional offers. Failure to make timely payments will result in service suspension or termination.

We may automatically renew hosting or domain services unless canceled before the renewal date. You authorize Web Savanna to charge your preferred payment method for recurring fees.

7. Refund Policy

Web Savanna provides a limited 7-day money-back guarantee for first-time hosting customers. Refunds do not apply to domain registrations, SSL certificates, setup fees, or renewals. Refunds are processed only if service usage does not violate our policies and are issued at our sole discretion.

8. Domain Name Services

Domains registered or transferred through Web Savanna are subject to the terms of the respective registry. You are responsible for providing accurate registration details and ensuring timely renewals. Web Savanna is not liable for domain expiration or loss due to user negligence.

9. Data Backup and Security

We perform regular server backups for system stability; however, you are solely responsible for maintaining independent backups of your website data. Web Savanna shall not be held liable for any data loss, corruption, or restoration failure.

10. Limitation of Liability

To the maximum extent permitted by law, Web Savanna shall not be liable for indirect, incidental, or consequential damages arising from service use, downtime, or data loss. Our total liability shall not exceed the amount paid by you for the affected service in the last billing period.

11. Indemnification

You agree to indemnify and hold harmless Web Savanna, its officers, employees, and partners from any claims, damages, or expenses arising out of your website’s content, account misuse, or violation of these Terms.

12. Suspension and Termination

We reserve the right to suspend or terminate your account at any time if you breach these Terms or engage in activities that threaten our infrastructure or reputation. Suspended accounts may be restored after issue resolution, subject to reinstatement fees.

13. Fair Usage Policy

Our Fair Usage Policy ensures all clients receive optimal performance. Resource-heavy activities (e.g., hosting download archives, large video files, or excessive cron jobs) are monitored. Accounts consuming disproportionate CPU, RAM, or network resources may be optimized, throttled, or migrated to a higher plan.

14. Intellectual Property

All website content, trademarks, and technologies owned by Web Savanna remain our intellectual property. You may not copy, redistribute, or reproduce any part of our platform or materials without prior written permission.

15. Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you acknowledge and consent to the data practices described therein.

16. Governing Law

These Terms are governed by and construed in accordance with the laws, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts.

17. Changes to Terms

Web Savanna reserves the right to update these Terms of Service at any time. Updates take effect immediately upon publication. We encourage users to review this page periodically to stay informed.

18. Contact Information

If you have any questions about these Terms, please contact us at:

Web Savanna
Email: support@websavanna.com
Website: www.websavanna.com

By using our hosting and domain services, you acknowledge that you have read, understood, and agreed to these Terms of Service.